FAQ

Others
#I stopped getting Sugo-Uma mail and/or other E-zines.
In some cases, E-zines and other mail that you used to get may stop being delivered if your cellphone company has imposed mandatory restrictions on incoming mail by strengthening their spoofing restrictions and/or filtering functions.
If you are subject to this kind of access restrictions, refer to the following setting methods and configure your incoming mail permissions from OO.

If they still fail to arrive, please contact us via the Inquiry Form.



~Each cell company Method for configuring receiving mail from specified senders

au Users

[au specified reception list (permission for spoofing/redirected mail)]

- Smartphones



[Mail icon]>>[Settings]>>[Email Settings]>>[Other Settings]>>[Spam Mail Filters]>>Enter PIN>>[Personal Settings]>>select [Here to receive redirected/spoofing mail]>>[Set]>>Enter <> in the input field>>[Register]>>and select [Register] again>>Settings complete.
*The setting method may vary by phone type. Please bear this in mind.
Docomo Users

[Docomo addressing reception/domain-address reception settings]

- Smartphone
Launch the sp-mode mail app
Mail app>>Mail settings>>Other>>General mail settings>>select [Advanced Settings/Cancel]>>enter the sp-mode password on the authentication screen (default setting is 0000)>>check Set in Accept/Deny settings on the Spam blocking screen>> Next>>make sure that deny spoofing mail is checked in Step 1>>select Specify Permitted Senders in Step 3>>enter <> in Addresses of Redirecting PCs or Mailing Lists to be Accepted>>select [Register]>>settings complete.
*The setting method may vary with different models. Please bear this in mind.

- iMode
iMenu>>[Customer Support]>>[Misc. Settings (check, change, apply]>>Mail settings>>[Advanced Settings/Cancel]>>enter the iMode password on the authentication screen>>[Set]>>check [Set] in Accept/Deny settings >> Next>>make sure that deny spoofing mail is checked in Step 1>>select Specify Permitted Senders in Step 3>>enter OO in Addresses of Redirecting PCs or Mailing Lists to be Accepted>>select [Register]>>settings complete.
*The setting method may vary with different models. Please bear this in mind.

Softbank users

[Softbank Permitted Redirect List Setting Method]

- Smartphone/iPhone
My Softbank>>Login>>select mail settings [SMS/MMS]>>[Block spam mail]>>[Here for individual settings]>>make sure that after changing, the setting not to receive Spoofing Mail is checked>>[Set/check permitted list]>>Enter OO in the specified text string>>Select and check Type of Permitted List>>check Enable>>Next>>[Set]>>settings complete.

*The setting method may vary with different models. Please bear this in mind.

- softbakn3G
[Mail]>>[Mail settings (Addresses, spam mail, etc.)]>>[Block spam mail settings]>>check Individual Settings>>[Next]>>[Deny spoofing mail settings]>>make sure the setting not to receive spoofing mail is checked>>[Permitted spoofing mail list settings]>>[Add to permitted list]>>Input OO in the Enter permitted list>>select Unit to set>>check Enable>>[OK]>>settings complete.

*The setting method may vary with different models. Please bear this in mind.

*If you have a different carrier, contact your cell phone company directly and ask them about how to configure for Receipt from Specified Addresses.
*Setting methods may vary. Check the user's manual of your cell phone or the home page of the maker.